Life has not been the same since the outbreak of the COVID-19 pandemic. With the ongoing lockdown restrictions and the fear of coming in contact with the virus, people prefer to stay at homes. This crisis is boosting the eCommerce business as people prefer to stay at homes to make their purchases. The growing mobile users and latest technologies is another factor in the rise of eCommerce. 

The demand for eCommerce is going to rise even as the world is recovering from the pandemic. E-commerce gives customers the convenience of shopping, providing them with multiple payment options, cashback and discounts, and delivering the products at a preferred location.

Just like any other business, eCommerce will witness several key trends in 2021. Businesses in this sector need to keep them prepared for the upcoming demands and challenges, especially technology implementations, which can impact customer satisfaction.

Let’s take a look at the top eCommerce development trends that may occur in 2021.

The Rise Of Voice Commerce

Estimates suggest that users of AI-powered smart speakers will rise to 18% by 2021. The increasing popularity of smart speakers indicates the rise of voice commerce around the world. This innovative technology will set a new trend in the world of online shopping. For an eCommerce website development company, implementing voice commerce in the solution is mandatory.

Rise Of Social Commerce

Social commerce makes extensive use of social platforms to the best deals and offers for customers. Online ads, particularly in the eCommerce domain, are highly competitive. Businesses are battling to place their products in front of customers when they need it. To utilize social media with Online shopping, it requires in-depth analysis along with efficient automation to reduce the gap in the communication process.

Social commerce also makes use of retargeting and remarketing strategies to engage with consumers. In 2021, an eCommerce web development company will focus on the integration of analytics and optimizing the flow for maximum conversions.

Adoption Of Omnichannel Sales

An omnichannel strategy provides customers with greater convenience in terms of finding the right product at the right time. Businesses need to implement an omnichannel approach along with Online shopping websites, ensuring that the products are available through multiple channels while synchronizing with the brand.

A responsive website or web application helps business owners who are not having a dedicated mobile app. With dedicated digital transformation counselling, a business can provide a beautiful experience across any devices. It is critical to optimize eCommerce platforms to suit various devices. Multi-platform integrations and dynamic content are efficient ways to reach the audience.

The Rise Of Artificial Intelligence

The impact of artificial intelligence is eCommerce is not new but continues to grow. AI helps the system to understand the users and their preferences, providing a personalized experience. AI helps eCommerce businesses to analyze the trends and customer behaviour to determine the perfect place and time to list products.

AI also can understand the customer’s specific preferences based on the interaction with the platform, engagement patterns, and interests. This analysis helps in increasing sales and ensuring repeat sales. Hence, we can expect more AI integration in eCommerce platforms in 2021.


E-commerce apps and websites got a much-needed bloom in the year 2020. The ongoing COVID-19 pandemic played a major role in the rise of eCommerce. We can expect the influence to continue in 2021. Want to know more about how E-business website development helps your business? Say hi for a free consultation.

What are the factors that will define the future of eCommerce?

Some factors that can determine the future of eCommerce are:

  • Online Store Upgradation
  • Re-Marketing
  • Customization
  • Cross-Channel Integration
  • Mobile Commerce
  • Scalability
  • Interactive Product Display Will Replace Images

How much does it cost to develop an eCommerce website?

It is hard to determine the cost of building an eCommerce website as the requirements and features are unique to your business. We are willing to discuss your requirements and give you an estimate.

What is the importance of eCommerce website in our daily life?

On an E-Commerce platform, a person can deal with customers around the world. People perform buying and selling of goods and services over the internet network. Payments of various modes can be made.

What are the 3 types of e-commerce?

E-commerce is of 3 types. They are:

  • Business to Business (B2B)
  • Business to Customer (B2C)
  • Customer to Customer (C2C)

How long does it take to have a custom software designed?

It is hard to determine the time of designing a custom software as it varies according to your requirements. We are happy to discuss your requirements and give you an estimated time.