Chatbots, there are now a must-have for business strategies. Chatbots have heavily influenced various industries of different sizes and origins.

Artificial Intelligence and automation have been the major buzzwords for the past three years or so, and various automation tools are now more affordable and accessible than ever, allowing more people to use it on a daily basis.

Since most people don’t mind talking to a robot rather than an actual human (where studies have shown that 70% people would opt for messaging a bot to communicate with a company), it isn’t surprising that the future of these platform looks great and even for a custom software development company.

Chatbots are a computer designed program that allows conversation with human beings over the internet, either text-based or voice-based. There are two types of Chatbots, one using Artificial Intelligence and the other based on multiple choice scripts.